Lunascape Support Forum

I have installed Lunascape 6.5.0 on a Windows Vista machine.

Lunascape Core Version 6.5.0.24018 / Unicode
Operating System Version 6.0.6001
Internet Explorer Version 7.0.6001.18000
WebKit Plugin Version 1.3.7.24019 / WebKit 534.24 r80840
Memory Total,AvailPhys / 3209371648,1277206528
Memory Total,AvailVirtual / 2147352576,1714511872
Processor Architecture,Type,Revision,NumberOfProcessors,OemId / 0,586,3842,2,0


The installation seems fine until you try and switch to the Gecko engine.

The following dialogue box shows:

"The Gecko engine for Lunascape is not installed.
Would you like to install the Gecko engine for Lunascape?"

With a response "Yes" the Tab clears but nothing else appears to happen and the Gecko engine is still not installed then or after a re-launch.

Advice please.

Hi tedbrown999,

Thanks for using Lunascape and reporting the issue.

Would you also provide me your PC Hardware information, such as, model, manufacture, etc?

Thanks,

Hi

The machine is a Dell Optiplex 745. Intel Core2 CPU 6400@3.13Ghz. 4Gb RAM. Vista Service Pack 1

Thanks

Thanks for the HD info.

We've tested, but the issue was not reproducible. Would you please answer the following questions?

1) Do you know which downloader you've used, Standard or Full? If you're not sure, let me know from where you've installed the Lunascape. E.g. from the Download button on the top page of Lunascape home page.

2) Was it a fresh install or an upgrade from an older version?

3) Would you try to download the Gecko again to see if the Gecko download window is opened under/behind the main Lunascape browser? After you response "Yes" to the dialogue you mentioned, please check your task bar.

4) Do you have any Security software installed? If so, please whitelist Lunascape.

5) Please attach a screenshot of the folder (open), C:\Program Files\Lunascape\Lunascape6\plugins\{9BDD5314-20A6-4d98-AB30-8325A95771EE}

Thank you for your corporation,